Refund policy

 

At Zippy, we aim to provide a smooth and reliable shopping experience. Please review our policy below for returns, refunds, and warranty coverage.

Return & Refund Policy

14-Day Easy Returns

You can request a return within 14 days of receiving your order.

Eligibility for Returns

To qualify for a return:

  • The item must be unused and in original condition
  • The item must be in its original packaging
  • Proof of purchase (order number or receipt) is required

 

Non-Returnable Conditions

“Change of mind” is NOT accepted as a return reason for the following:

  • Products from overseas sellers
  • Digital goods (e.g., mobile top-up cards)
  • Grocery items (all categories)
  • Swimwear and underwear
  • Products shipped from overseas
  • Orders accepted and signed upon delivery


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Process

  1. Contact us via WhatsApp or email with your order number
  2. Our team will review and approve your request
  3. We will arrange pickup or guide you through the return process
  4. Once received and inspected, we will proceed with a refund or replacement

 

To start a return, you can contact us :

E-mail :- hello.zippylk@gmail.com

WhatsApp Number :-+94 74 202 3682


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello.zippylk@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello.zippylk@gmail.com